RIG provides professional technical support for customized testing equipment and automated assembly systems. Our team helps customers address operational issues, system faults, maintenance needs, and application-related questions with practical, efficient, and reliable service.

From problem diagnosis and technical guidance to system optimization and long-term after-sales support, RIG is committed to helping customers maintain stable performance and efficient production.

Technical Support

RIG’s Technical Support service is built around one key objective:
to keep your testing equipment and automated assembly systems stable, reliable, and productive throughout their entire lifecycle.

Our support engineers are not simply service coordinators—they are professionals with backgrounds in mechanical design, electrical engineering, automation control, testing system development, and production process optimization. Many of them have extensive experience supporting automotive component manufacturing, particularly in steering and suspension systems where testing accuracy and production reliability are critical.

By combining engineering knowledge with real application experience, RIG’s technical support team helps customers diagnose issues quickly, restore system performance, and maintain efficient production operations.

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Scope of Technical Support

RIG’s technical support covers the full range of our testing equipment and automated assembly solutions, including:

• Durability and fatigue testing systems

• Elastomer performance testing equipment

• Tension, compression, torsion, and flexure test systems

• Automated assembly systems for steering and suspension components

• Integrated testing and production inspection stations

• Automated assembly lines with robotic handling and control systems

• Production data collection and process monitoring software

For each of these systems, we maintain detailed technical documentation including system parameters, electrical schematics, PLC logic, control software configurations, and troubleshooting procedures to support fast and accurate problem resolution.

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Structured Support Process

When you contact RIG Technical Support, your request follows a structured service process designed to resolve issues efficiently.

Issue Registration & Initial Diagnosis

We first collect key information such as equipment model, system configuration, software version, alarm messages, recent changes, and operating conditions. Accurate information at this stage helps us quickly identify possible root causes.

Remote Analysis & Technical Guidance

Our engineers analyze the issue using internal technical documentation, historical service cases, and engineering knowledge. Where possible, we guide your team step-by-step through system checks, parameter verification, mechanical inspections, sensor calibration, or control adjustments via email, phone, or online meetings.

Escalation to Specialist Engineers

If the issue involves more advanced topics—such as complex control logic, testing accuracy drift, sensor calibration, automation control systems, or integration with production lines—it is escalated to specialists within RIG’s engineering or software development teams.

Corrective Actions & Preventive Recommendations

Once the cause is identified, we provide clear instructions for corrective action. When appropriate, we also suggest preventive improvements, such as system parameter optimization, maintenance adjustments, or process improvements to reduce the likelihood of similar issues occurring again.

On-Site Technical Support

If remote support cannot fully resolve the issue, RIG can arrange on-site technical service through our engineers or local service partners. On-site support may include detailed system inspection, calibration, component replacement, or equipment re-alignment.

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Types of Issues We Commonly Address

RIG Technical Support assists customers with a wide range of technical topics, including:

• System alarms, control errors, sensor faults, and actuator issues

• Testing accuracy deviations or measurement inconsistencies

• Calibration of load cells, displacement sensors, or measurement systems

• Software configuration, control parameters, and testing program adjustments

• Integration of testing systems with automated assembly lines

• Robot, fixture, or peripheral device coordination issues

• Data communication with MES/ERP or production monitoring systems

• Start-up support for new test methods or new product types

• Interpretation of system documentation, manuals, and inspection standards

Our goal is not only to restore system operation, but also to understand why the issue occurred and how to prevent it from happening again, ensuring your production process remains stable and efficient.

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Cooperation With Your In-House Team

We view technical support as a collaborative partnership with your internal engineering, maintenance, and production teams.

For factories with experienced automation engineers, we provide deeper technical insights such as control logic explanations, testing system parameter optimization, and process improvement suggestions.

For teams still developing their technical capabilities, we offer step-by-step guidance, operational explanations, and recommendations for training.

In both cases, our goal is to transfer knowledge rather than only provide temporary solutions, helping customers become increasingly self-sufficient in operating and maintaining RIG systems.

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Integration With Training, Installation & Maintenance

Technical Support works closely with several other RIG service programs:

Training Services

If technical issues reveal training needs—such as incorrect operation or maintenance procedures—we may recommend targeted training programs for operators and engineers.

Installation & Commissioning

Insights gained during troubleshooting help us continuously improve installation and commissioning standards for future equipment.

Spare Parts & Preventive Maintenance

If an issue is related to wear or component degradation, our support team coordinates with spare parts and maintenance services to recommend replacement components and preventive maintenance schedules.

This closed-loop service system allows RIG to continuously improve both equipment reliability and customer support quality.

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Commitment to Long-Term Partnership

RIG believes technical support is an essential part of long-term customer partnership.

Our customers rely on testing systems and automated production equipment for critical manufacturing operations, where stability, accuracy, and efficiency directly impact product quality and production performance.

By choosing RIG, you gain access to:

• A responsive technical support team with strong engineering expertise

• Practical understanding of testing equipment and automotive component manufacturing processes

• Solutions that balance reliability, efficiency, and long-term system stability

• A technology partner committed to continuously improving both equipment and service quality

If you encounter any technical questions related to RIG equipment—whether operational, mechanical, electrical, or software-related—our Technical Support team is ready to assist you and ensure your systems continue performing at their best.